Photograph of Grenfell artIf you or someone you know is unsafe or in immediate danger please phone 999.

Urgent help in a mental health crisis

If a mental health crisis happens out of hours please call CNWL’s Single Point of Access advice line on 0800 0234 650 (open 24 hours a day, seven days a week).

This telephone service provides crisis support, information, advice and signposting to mental health and learning disability services in the boroughs of Brent, Harrow, Hillingdon, Kensington and Chelsea, and Westminster. This phoneline is not a substitute for telephone counselling services such as the Samaritans, and other support lines. If you require telephone counselling, they can provide you with details of services like this.

Help in a non-mental health crisis

Photo of Grenfell art with two hands clasped reading 'Grenfell United'During office hours please contact your GP or the services looking after you.

If your service is closed please see the NHS Urgent and Emergency Care Services page.

Find your nearest GP on NHS Choices.

  • Samaritans
    • Samaritans provide confidential, non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.
    • Phone: 116 123
    • Email:
    • 24 hours a day
    • The Mind Infoline can help you to find out what services are available in your area.
    • Phone:  0300 123 3393
    • Text:  86463
    • Email:
    • Monday to Friday 9am to 6pm
    • HOPELineUK is a confidential support and advice service for young people under the age of 35 who may be having thoughts of suicide and anyone concerned that a young person may be having thoughts of suicide.
    • Phone: 0800 068 41 41
    • Text: 07786 209 679
    • Email:
    • Monday to Friday 10am to 10pm
      Weekends 2pm to 10pm
      Bank Holidays 2pm to 5pm
  • CALM
    • The CALM helpline is for men who are down or have hit a wall for any reason, who need to talk or find information and support.
    • Phone: 0800 58 58 58. If you’re in London call 0808 802 58 58
    • Every day 5pm to midnight 
    • The Rethink Mental Illness Advice Service offers practical help on mental health issues.
    • Phone: 0300 5000 927
    • Monday to Friday 09:30am to 4pm
    • SANE runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers
    • Phone: 0300 304 7000
    • Everyday 4:30pm to 10:30pm
    • Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. It is free to text from all major mobile providers in the UK
    • Text SHOUT to 85258
    • Open 24 hours a day, seven days a week